Downtown Norfolk Financial Center, Bank of America introduces state-of-the-art ATM technology

Downtown Norfolk Financial Center, Bank of America introduces state-of-the-art ATM technology
Bank of America introduces ATM with Teller Assist at the Norfolk Downtown Financial Center. The new ATMs allow customers to cash and deposit checks and make loan payments with assistance from tellers that appear via video on the ATM screen. With this state-of-the-art technology, Bank of America aims to make banking simpler and more convenient for customers in the Hampton Roads community.

This morning, at the Downtown Norfolk Financial Center, Bank of America introduced state-of-the-art ATM technology, which through live video chat, provides the personal assistance of a teller allowing customers to do more of their banking transactions beyond normal banking hours.

At the event, Bank of America representatives demonstrated the new ATM with Teller Assist technology featuring live tellers via video and other unique capabilities of the ATM, such as cashing checks down to the penny.

“We’re creating more ways for our customers to do business with us so they can interact when and where it’s convenient for them,” said Felicia Lewis, VA/DC Regional Sales Executive, Retail Banking, Bank of America. “With approximately half of transactions conducted outside of financial center hours, this is yet another example of how we’re helping customers bank on their own schedule.”

In addition to traditional ATM transactions, ATM with Teller Assist allows customers to cash and deposit checks and make Bank of America loan or credit payments, with assistance from a teller available via video communication on the ATM screen. ATMs with Teller Assist help customers bank at their convenience with availability to be assisted by a teller during and outside of traditional banking center hours of operation, Monday through Friday, 7 a.m. – 10 p.m., and Saturday and Sunday 8 a.m. – 5 p.m.

The ATM with Teller Assist is located at the Downtown Financial Center in Norfolk.

New Teller Assist ATMs, introduced this morning by Bank of America, provide interactive services through which customers can receive assistance from bank tellers outside of traditional banking hours. The new ATMs are located in the Norfolk Downtown Financial Center

 

 

 

 

 

 

 

Felicia Lewis, VA/DC Regional Sales Executive, Retail Banking for Bank of America demonstrates the ATM with Teller Assist.

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