Cox Communications recently announced Brian Michaud as Director of CommCenter for Cox Communications Virginia. Michaud’s focus will be on workforce operations and dispatch operations for Field Services in Cox markets across Virginia. He will be leading a team of 48 local employees based in Hampton Roads.
Michaud is a long term veteran of Cox Field Service, with nearly 20 years’ experience as a Field Service and Vendor Relations leader, as well as a key collaborator on CommCenter technologies and initiatives. Prior to his recent appointment as CommCenter Director, Michaud served as Field Service Manager in the Cox Northeast Region.
“What’s most impressive about Brian is his commitment to our employees and to our customers” said Bob Latvis, Vice President of Field Service for Cox Communications Virginia. “He is committed to providing the best experience for our customers and is a champion for collaboration and excellence.”
Michaud holds a Bachelor’s degree from Johnson and Wales University and is currently working on his MBA with a concentration in Leadership.
Michaud will be based in Hampton Roads, beginning on November 7, 2016.
About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The third-largest U.S. cable company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. For nine years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; Cox has ranked among DiversityInc's Top 50 Companies for Diversity 11 times. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and www.coxmedia.com.